Shipping Policy

1. General

At Nuvora Wellness, we aim to deliver every order as quickly and efficiently as possible. Below you can find information about our processing times, delivery times and shipping costs.

2. Processing Time

Orders are normally processed and shipped within 3–6 business days after your order has been confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

3. Delivery Time

After your order has been shipped, the estimated delivery time is approximately 9–13 business days.

The total estimated delivery time, including processing, is approximately 12–19 business days.

Delivery times are estimates and may be affected by carrier delays, public holidays, customs checks or other circumstances outside our control.

4. Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

If you provide an incorrect or incomplete address and your order has already been processed or fulfilled, we may be unable to change or redirect it. Nuvora Wellness is not responsible for additional delivery, replacement or recovery costs caused by incorrect address information provided by the customer.

Any costs associated with reshipping or replacing the order will be the customer’s responsibility, to the extent permitted by applicable law.

5. Shipping Costs

Shipping costs are calculated and clearly displayed during checkout. Costs may vary depending on the delivery address, package size and order weight.

Where applicable, any additional taxes, import duties or other mandatory charges not included in the purchase price will be clearly communicated before the order is completed.

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information. Please allow a few business days for the carrier to update the tracking details.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first.

If you still need assistance, contact us at info@nuvora.co and include your order number so we can investigate.

8. Damaged Products or Missing Items

If your order arrives damaged or an item is missing, please contact us as soon as possible at info@nuvora.co.

Include your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.

Requesting that you contact us promptly does not affect your statutory consumer rights.

9. Returns and Right of Withdrawal

Customers in the Netherlands and Belgium generally have the right to withdraw from an online purchase within 14 days after receiving it, subject to certain legal exceptions.

For full information about returns, exclusions and refunds, please see our Return Policy.

10. Changes to This Policy

Nuvora Wellness may update this Shipping Policy from time to time. Existing orders will remain subject to the policy that applied when the order was placed.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us at:

Email: info@nuvora.co